Café Manager

Offer published on Feb 13

Company

Hazukido Yorkville

2 offers

Offer details

Start date: As soon as possible

Full time

Manager / Supervisor

Toronto, ON

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Job description

Employer: Hazukido Yorkville

Position: Café Manager

Terms of Employment: Full-time / Permanent

Location: Toronto, Ontario

Employment Address: 1200 Bay Street, Unit 3, Toronto, Ontario M5R 2A5

Hours of Work: 40 hours/week

Language: English

Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Eligible for the company’s Employee Assistance Program (EAP) and “here-for-you” program that includes grants and bursaries.  Eligible for health and dental insurance.

Salary: $22.00 CAD per hour

Contact: Please send resumes to hello@hazukidoyorkville.ca and include “Café Manager” in the email subject line.

 

Duties:

 

  • Managing and operating a high-volume quick-serve food and beverage (F&B) bakery café

  • Manage staff, products, quality assurance, inventory, and daily operations including shift scheduling to maximize sales, cost and staff efficiency

  • Managing and resolving customer, staff, and store issues and report all incidents to the Directors 

  • Managing vendor relationships including third party and franchise head office

  • Assisting the Directors with supply chain management and negotiations and proactively engaging in business development and marketing

  • Leading a team of supervisors, bakers, and associates responsible for multiple tasks, including but not limited to, customer service, baking, and drink making to achieve and measure tangible high-performance

  • Tracking and making recommendations on reward and recognition to the Directors

  • Managing with the bakery supervisor to plan, organize and control inventory

  • Managing reports related to inventory, revenue, business and staff performance and make statistically backed recommendations to the Directors

  • Championing health and safety regulations and education to create a safe, clean, welcoming, positive, and enjoyable environment for customers and employees

  • Leading recruiting, training, and overseeing staff performance

  • Mastering standard of products (SOP) in order to, whenever required, prepare baked goods and drinks accurately and in a timely manner and to serve and sell with passion and professionalism

  • Bringing a smile to each customer and treating colleagues the same way and effectively and skillfully addressing all concerns and issues with logic, kindness, and results-driven resolutions

Requirements

Requirements:

 

·         College diploma from a program of 1 year to 2 years in a related service, operations, or hospitality field is required

·         Food Safety Handler Certificate is required

·         1+ year of related supervisory experience

·         2+ years of experience in the food service sector with quick-serve restaurants or cafés

·         Experience baking and drink making at a franchise location, preferably with Asian food and beverages;

  • Excellent command of interpersonal skills including communications, issues management, customer service, staff management, and a calm, positive, friendly, can-do attitude to solve problems, to learn, to adapt, and to treat everyone with respect, empathy, and kindness

  • Innate business acumen including proven operational excellence, relationship management, and meticulous attention to detail

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