Customer Service Supervisor (onsite)
Located at the foot of Mont Saint-Bruno, the brand-new spa Förena Cité thermale offers you a unique wellness journey inspired by Iceland, Germany and Russia thanks to its three authentic thermotherapy experiences. Also offering massage therapy, beauty treatments and a culinary experience, Förena takes your thoughts to distant shores just 30 minutes away from Montreal. Förena is the third brand of the SKYSPA Group, with Spa Nordic Station in Magog, SKYSPA DIX30 and SKYSPA Quebec. Working in the wellness industry since 2004, the group is committed to fostering a family work environment where the values of inclusiveness and respect are advocated.
Under the supervision of the SPA director, you will support him in the daily operations of the site. You will be the supervisor on duty and the reference for all employees and customers during your shift (customer service, maintenance and care). You will work hand in hand with the principal Customer service supervisor and you will support him in the management of the customer service team (recruitment, hiring, welcoming and integration, training). You will ensure that customers have a memorable experience. You will work in collaboration with other departments to achieve customer service and business objectives, all in accordance with operating policies and procedures.
Bilingual, you have at least 2 years of experience managing a team in a customer service driven environment, have completed a college degree in tourism, hotel management, administration or similar field. You stand out by the high quality of your interpersonal relationships with the clientele, your team and your colleagues.
Work schedule: from Thursday to Monday evenings.
Eligibility to our benefits: groups insurance, RRSP, generous thermotherapy & care employee benefits.
Visit our website www.forena.ca