Front Desk Agent

Whistler, BC

Start date As soon as possible

Job type

Full time Category Other
Description

Job Title: Front Desk Agent (NOC 6525)-2 vacancies

Company Name: Pangea Pod Hotel

Job Type: Full Time-2-year contract

Job Location: 4333 Sunrise Alley, Whistler, BC, V8E 1M7

How To Apply: Please send your resume and cover letter to

careers@pangeapod.com or drop them in person at 4333 Sunrise Alley, Whistler, BC V8E 1M7

Job duties:

1.         Answering enquiries regarding hotel services and registration by email, by telephone and   in person;

2.         Making, taking and confirming guest reservations;

3.         Assigning rooms;

4.         Maintaining an inventory of vacancies, reservations and room assignments;

5.         Registering guest upon arrival and assisting them during check in;

6.         Helping guests understand how Pangea works, including its house rules;

7.         Advising guests on how to get the best out of their stay - recommending activities and  helping with orientation, both in terms of the hotel and the Village;

8.         Provide guests with information about services available in the community;

9.         Compiling and checking daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems;

10.       Dealing with guest issues and responding to guest complaints; and

11.       Presenting statements of charges to departing guests and receiving payment.

 

Terms of employment: full time- 2 year contract;

language of work- English

wages- $17 - $19 per hour for a minimum of 30 hours per week


 

 

Requirements

Education: Completion of secondary school

Work Experience: Previous experience in customer service is an asset, though not   required.

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Front Desk Agent at Pangea Pod Hotel

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