Front Desk Agent

Kingston, ON

Start date As soon as possible

Job type

Full time Category Other
Description
Located near downtown Kingston, the Thriftlodge Kingston places you in the best possible location for both business and leisure travel. You will find copious dining and shopping spots, along with entertainment options for the entire family. When you plan your upcoming trip to the Kingston area, choose one of the most comfortable and well appointed of all the hotels in Kingston.

Reporting to the Reception Supervisors, the front desk clerk takes room reservations, greets guests upon arrival and during their stay, provides information about the establishment and its services as well as tourist attractions and receives customer’s payments.
Requirements
Job description
make reservations
coordinate customers’ arrivals and departures
sell the products and services of the hotel
collect payments for services offered
answer various questions related to settlement services, tourist attractions and activities in the region
coordinate group arrivals and departures
answer and transfer incoming calls
handle customer complaints
perform other duties related to customer service

Skills
Knowledge of the hotel industry - Asset
Ethics and integrity at work - Asset
Teamwork skills - Asset
Able to work under pressure - Asset
Have good interpersonal skills - Asset
Able to work flexible hours - Asset
Independent - Asset
Knowledge of software (IQWare/Opera) - Asset
Dynamic - Asset
Resourceful - Asset
Communication skills - Asset
Discretion - Asset
Reliable - Asset
Attentive to details and quality - Asset
Collaborative Skills - Asset
Have good interpersonal skills - Asset

Language
English Spoken - High - Essential
English Written - High - Essential
French Spoken - High - Asset
French Written - High - Asset

For our unionized positions, the salary offered is based on the current collective agreement. For other positions, the salary is based on experience. In addition, it comes with benefits and preferential rates at all Tidan Group owned
hotels.

The use of the masculine in this document refers to both men and women.

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Front Desk Agent at Thriftlodge Kingston

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