Mandy's Salades, Laurier- General Manager
MANDY's mission is to reinvent your salad experience in sensational spaces! We are a young and dynamic organization, fascinated in creating good vibrations, while seeking innovation and excellence.
We promote wellness, and value social responsibility, all while giving back to our communities! We treat our teams and guests as family, offering access to wholesome, fresh, and flavourful food! We believe in spoiling our guests through their 5 senses; sight, sound, taste, smell and topping it off with our personalized approach to guest experience! If you are a self-starter, who strongly values collaboration, healthy living, and strives to positively impact people and the environment around you, then MANDY’S is the place for you!
YOUR MANDY’S MANTRA?
I bring the Mandy’s VIP Experience to life by creating a space of good vibes with a killer team that delivers quality food resulting in excellent KPI’s
As the General Manager you are responsible for the execution and achievement of all operational performance objectives that ensure our guest’s satisfaction! You are an ambassador of good vibes, MANDY’S VIP guest experience and MANDY’S core values! You are a positive, accountable and self-motivated leader who enjoys planning, prioritizing and executing their work in a way that makes their team feel valued. You believe in training and development and understand that feedback is key to unlocking your team’s potential. Your main responsibility at MANDY’S is overseeing that your location’s Front and Back of House operations are running smoothly and efficiently. This includes but is not limited to: ensuring objectives and key performance indicators are being met; managing location budgets; overseeing staffing, training, scheduling and quarterly/annual reviews; ensuring health and safety standards are being met and that all MANDY’s policies, procedures, processes, values and quality commitments are in place and being adhered to. Under your direct supervision you will have the Front of House (FOH) team and Back of House (BOH), which includes the FOH and BOH Team Captains, MANDY’S Ambassador team, and Salad Artists. You will report to the District Manager and will work in collaboration with the MANDY’S Head Office team.
A DAY IN THE LIFE,
Manage the restaurant operations for both front and back of house with passion and integrity, creating a great environment for our staff and guests!
Responsible for achieving location’s sales and labour targets, managing costs and adhering to budgets;
Oversee restaurant activities to meet and exceed food quality, safety and hygiene standards, inventory standards etc.
Create a positive experience for our guests by ensuring a high level of service and ensuring that all team members are well trained and committed to understanding the needs of our guests and exceeding their expectations;
Coach and develop team members by providing continuous feedback, setting goals and conducting performance evaluations;
Responsible for handling all guest enquiries and complaints – driven to offer best guest experience;
Respect and enforce all policies, procedures and operating standards of MANDY'S Gourmet Salads;
Constantly review restaurant operations to identify opportunities for improvement;
Execute all other administrative tasks and other tasks as requested by the District Manager and Head Office team;
WHAT YOU’LL BRING TO THE TABLE
Bilingual in French and English- written and spoken
Post-secondary diploma/degree in Business or Hospitality
Minimum 2 years’ management experience in a high volume, fast paced hospitality environment.
Experience managing a team of 6 or more, including training and coaching, with strong leadership and communication skills
Strong communication skills that engage people in a genuine, authentic way. Proactively connects to the team to drive behavior and results.
Highly organized, able to multitask, and easily adapts and responds to change.
Knowledge of POS systems (point of sale)
Proficient computer skills in Google Suite.
Strong interpersonal skills, along with an analytical mindset.
Personal characteristics reflective of MANDY’S culture: exudes good vibes, fun-loving personality, self-motivated, humble attitude open to feedback and growth.
Belief in and passion for MANDY’S core values.
MANDY’S is an equal opportunity employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.