MAÎTRE D'HÔTEL
Offer published on Sep 08
Job description
Main functions:
- Ensure that each server is informed about the menu details.
- Coordinate all setup tasks for lunch and/or dinner service.
- Ensure that the restaurant's ambiance (music, lighting, temperature, employee attire, etc.) is appropriate for the type of service.
- Manage reservations and seating plans.
- Handle guest reception (arrival and departure).
- Oversee all dining room activities and be capable of performing each role to deliver service in line with the house policies.
- Ensure customer satisfaction during and after service and address any complaints if necessary.
- Assist with service during peak periods as needed.
- Conduct rounds in each department to ensure tasks have been performed correctly (cellars and bars locked, cleaning, setup, etc.).
- Perform daily inspections of dining room service areas and common areas, ensuring cleanliness and compliance with hygiene, health, and safety standards.
- Ensure bar requisitions are executed.
- Assist the restaurant manager in human resource management (hiring staff, training, work allocation, scheduling, performance evaluation, conflict resolution, etc.).
- Monitor the training of new employees.
- Engage with the manager on various operational matters.
- Responsible for monthly inventories.
- Perform any other related tasks.
- This job may require the ability to lift and move items weighing up to 11 kg. It also involves standing or walking for extended periods.
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Our organization is committed to workplace equity and is dedicated to recruiting a diverse workforce and maintaining an inclusive culture. The use of masculine language is for text simplification purposes only. We do not discriminate based on gender, ethnicity, religion, sexual orientation, age, or any other protected basis under provincial or federal laws.
Requirements
Desired criteria :
- Bilingual (French/English)
- Warm, attentive, and welcoming
- Strong organizational skills
- 3 years of relevant management experience
- Ability to prioritize and work under pressure
- Excellent interpersonal skills
- Proficient computer knowledge (Maître D, Excel, Agendrix)
- High customer service orientation
- Knowledge of oenology, spirits, and beers
- Availability to work on weekdays, evenings, and weekends.
Are you interested?
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