In-Room Dining Server (Overnight)

Montréal, QC

Start date As soon as possible

Job type

Part time Category Other
Description

In-Room Dining Server (Overnight)


Division: Food and Beverage 
Department: In-Room Dining
Reports to: Assistant In-Room Dining Manager

Status: Full-Time

Hourly Rate: $16.71 + Tips  + Overnight Premium

The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service. 

Core Responsibilities 

  • Answers telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order, describes the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; 

  • Delivers food orders including any special needs or requests to the guest in-room;  

  • Check completed kitchen orders with the order taker or guest’s original order;  

  • Transport items to the guestroom in a timely manner to ensure proper food quality; 

  • Communicates guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order;  

  • Coordinates delivery of items to the guestroom by In-Room Dining servers in a timely manner to ensure proper food quality;  

  • Properly and accurately close guest checks, record guest charges and gratuities; 

  • Anticipates guest needs, ascertains satisfaction, offers suggestions, and responds urgently and appropriately to guest concerns and requests; 

  • Coordinates amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion; 

  • Works harmoniously and professionally with co-workers and supervisors; 

  • Stocks and order items; 

  • Assists in setting tray tables for delivery;  

  • Walk guest floors and retrieve any In-Room Dining related items from guest floor/room;  

  • Provide service at the restaurant, for rooms or banquets during periods of high volume;  

  • Reports all incidents or unusual situations to the supervisor as quickly as possible;  

  • Perform any other related tasks; 

Requirements

Desired qualifications and skills 

  • Must be able to work overnight on a full-time basis (11pm - 7:30am)

  • 1 – 2 years’ experience in the same role, ideally in a luxury hotel environment; 

  • Strong command of the French and English languages;  

  • An affinity for guest service;  

  • Good interpersonal skills. This position involves a large volume of guest contact and excellent communication skills are required; 

  • Move about facility and stand for long periods of time; 

  • The ability to carry up to 30lbs (13kg); 

  • The ideal candidate will also have solid food and wine knowledge, a strong attention to detail and the ability to multitask; 

What's in it for you?      

  • Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc.) after probationary period      

  • Discounts at MARCUS Restaurant and our 5 Star Spa      

  • Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc.      

  • Complimentary meal per shift in our employee dining room (Café 1440)      

  • Retirement plan with employer match      

  • Paid time off, vacation days and 2 additional floating holidays per year      

  • Excellent training and development program      

  • Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability)      

  • And more!   

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In-Room Dining Server (Overnight) at Four Seasons Hôtel Montréal

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