In-Room Dining Server (overnight)
Offer published on Feb 28
Job description
In-Room Dining Server (overnight)
Department: In-Room Dining
Reports to: Assistant In-Room Dining Manager
Status: Full Time
Hourly Rate: $18.33
The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service.
Core Responsibilities
Answers telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order, describes the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods;
Delivers food orders including any special needs or requests to the guest in-room;
Check completed kitchen orders with the order taker or guest’s original order;
Transport items to the guestroom in a timely manner to ensure proper food quality;
Communicates guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order;
Coordinates delivery of items to the guestroom by In-Room Dining servers in a timely manner to ensure proper food quality;
Properly and accurately close guest checks, record guest charges and gratuities;
Anticipates guest needs, ascertains satisfaction, offers suggestions, and responds urgently and appropriately to guest concerns and requests;
Coordinates amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion;
Works harmoniously and professionally with co-workers and supervisors;
Stocks and order items;
Assists in setting tray tables for delivery;
Walk guest floors and retrieve any In-Room Dining related items from guest floor/room;
Provide service at the restaurant, for rooms or banquets during periods of high volume;
Reports all incidents or unusual situations to the supervisor as quickly as possible;
Perform any other related tasks;
Requirements
Desired qualifications and skills
Available to work any shift, including morning, afternoon, evening and overnight;
1 – 2 years’ experience in the same role, ideally in a luxury hotel environment;
Strong command of the French and English languages;
An affinity for guest service;
Good interpersonal skills. This position involves a large volume of guest contact and excellent communication skills are required;
Move about facility and stand for long periods of time;
The ability to carry up to 30lbs (13kg);
The ideal candidate will also have solid food and wine knowledge, a strong attention to detail and the ability to multitask;
What's in it for you?
Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period;
Discounts at MARCUS Restaurant and our 5 Star Spa
Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc.
Complimentary meal per shift in our employee dining room (Café 1440)
Retirement plan with employer match
Paid time off, vacation days and 2 additional floating holidays per year
Excellent training and development program
Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability)
And more!
The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations.
*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.
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