Supervisor - Second Cup Coffee - Vancouver

Vancouver, BC

Start date As soon as possible

Job type

Full time Category Manager / Supervisor
Description Company Description

We are Canada’s leading food service and support Services Company with over 24,000 associates working across the country and $16 billion USD in revenues.

Our associates impact the lives of millions of people across Canada each year by serving delicious, nutritious meals and by providing cleaning and maintenance services in a variety of key markets including education, healthcare, business and industry, sports and leisure.

We are looking for a positive and energetic Coffee Shop Supervisor with one of our Divisions - Morrison Healthcare for Second Cup Coffee Co. at BC Children’s Hospital, Vancouver.

Why work with us!

  • Endless Advancement Opportunities.
  • Friendly Work Environment.
  • Competitive Pay.
  • Guarantee of Stable Employment.
  • Full Training and Development Courses.
  • Recognition and Awards Program.
  • Benefits Programs.
  • Employee Rewards Program.
Job Description

The Supervisor works closely with the Unit Manager to oversee the efficient operation of the brand; ensuring that all policies and procedures of the Second Cup Coffee brand standard, and Compass Group Canada, are adhered to.

  • Lead, motivate, and support associates on shift, ensuring they are up-selling and promoting feature products.
  • Resolve any guest concerns quickly, ensure they are happy with the response.
  • Resolve any associate concerns quickly, assist the unit manager if disciplinary action is required.
  • Ensure adequate levels of staffing: organizing breaks; organizing cover in the event of sick calls.
  • Ensure all cash handling policies and procedures are adhered to at all times.
  • Manage inventory – order and count food and other supplies.
  • Coordinate catering requirements for next business day.
  • Complete ORBIT data entry and weekly cash sales balancing 
  • Follow the Food Safety Plan as well as HACCP, WHIMIS, and all WCB regulations for a safe work place. 
  • Liaise with the other supervisors as required.
Requirements Qualifications
  • Proven ability to work independently and take initiative.
  • Proven leadership and problem solving skills.
  • Previous lead hand or supervisory skills and experience.
  • Demonstrated flexibility and adaptability to changing work routines or priorities.
  • Exceptional English written and verbal skills.
  • Must have a positive attitude and a genuine desire to serve customers.
  • Demonstrated excellent interpersonal and customer service skills.
  • Must be able to lift 25 kg.

Important note: **A satisfactory Criminal Record Check is a condition of employment. Tuberculosis Screening Test results may be required. *

Additional Information
  • Start date: As Soon As Possible
  • Type: Full-time
  • Compensation: $16.00 per hour
  • Benefits Eligibility Period: Immediately
  • Location: BC Children’s Hospital - Vancouver, BC. 

Learn more about us at!

Thank you for your interest in a career with Compass Group! Only those selected for an interview will be contacted. We will consider your resume for additional opportunities. Compass Group Canada is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated fairly and equitably which includes providing accommodation.

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Supervisor - Second Cup Coffee - Vancouver at Compass Group Canada

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