Food and Beverage Supervisor (Cocotte Bistro)

The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era.

The Food & Beverage Supervisor oversees the daily operations of the restaurant, bar, or banquet area, reporting directly to Food & Beverage Manager. This role focuses on ensuring outstanding customer service, maintaining high standards of food and beverage quality, and leading the F&B team to provide a seamless guest experience. The ideal candidate should possess strong leadership abilities, a passion for hospitality, and the capacity to multitask in a fast-paced environment.

Responsibilities:

• Oversee and coordinate all F&B operations, including the restaurant, bar, and banquet services.
• Ensure all food and beverage offerings meet quality standards and are visually appealing.
• Supervise daily activities of both Front & Back of House staff.
• Lead, train, and motivate the F&B team to deliver exceptional customer service.
• Schedule shifts, assign tasks, and monitor staff performance to maintain efficiency.
• Conduct regular team meetings to communicate updates, promotions, and standards.
• Address customer inquiries and resolve complaints promptly and professionally.
• Foster a welcoming atmosphere and ensure high levels of guest satisfaction.
• Supervise and evaluate employees; provide guidance to promote growth, efficiency, morale, and teamwork.
• Maintain a safe, hazard-free work environment and adhere to preventative maintenance protocols.
• Keep detailed logs of maintenance needs for department equipment.
• Ensure all food safety and temperature logs are completed with corrective actions as necessary.
• Effectively manage multiple tasks in a fast-paced, high-energy environment.
• Perform additional duties as requested by the Food & Beverage Director or Manager, leveraging specific skills and experience as needed.
• Gather guest feedback and implement improvements based on their suggestions.
• Ensure compliance with health and safety regulations, including hygiene standards and proper food handling.
• Conduct regular inspections to maintain a clean and safe environment.
• Ensure all staff adhere to company policies and procedures.

Qualifications:

• Having at least 2-year Supervisory experience in a premium, fast-paced, high-energy environment.
• Strong leadership and team management skills.
• Holding Smart Serve Certification.
• Ability to work on a flexible schedule to workdays, evenings, weekends, some mornings, and holidays.
• Ability to work in a fast-paced environment and handle stressful situations.
• Knowledge of health and safety regulations related to food and beverage service.
• Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Group insurance plan.
• Group RRSP and DPSP (Deferred Profit-Sharing Plan).
• 50% employee discount in all our restaurants for the employee and 3 guests.
• Corporate culture that promotes employee appreciation.
• Employee recognition events.
• Company in full growth (perspective of evolution and personal development).