<img style="display: block; margin-left: auto; margin-right: auto;" src="https://vidcruiter-paperclip-bucket-production-ca.s3.amazonaws.com/tinymce_assets/assets/000/025/244/original/mceclip0.jpg"> Work Location: 1 Place du Canada, Montreal, Quebec, Canada, H3B 4C9 Status: Full-time Salary: The annual salary offered is $70,000 per year. Acquired by Tidan in 2018, this hotel is located in the heart of downtown Montreal. The Marriott Château Champlain is just a one-minute walk from the metro and is accessible via an underground passage adjacent to the Bell Centre. This iconic Montreal hotel was completely renovated in 2021 and features 36 floors, 614 rooms, 13 suites, and 25 meeting rooms, with the capacity to accommodate up to 1,000 guests. If you are looking for a stylish and modern work environment, join the inspiring team of one of Montreal’s largest downtown hotels. Reporting to the Director of Front Office, the Assistant Front Office Manager supports the management and supervision of the Front Office’s daily operations. The incumbent ensures a high-quality guest experience, engages and supports the team, and contributes to achieving the department’s objectives. <h3>Key Responsibilities</h3> <ul data-spread="false"> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Supervise and support the Front Office team in daily operations;</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Ensure compliance with hotel standards, policies, and procedures;</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Oversee smooth and efficient guest check-in and check-out processes;</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Handle special requests, guest complaints, and complex situations;</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Coach, engage, and support team members;</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Collaborate with various departments to ensure effective coordination of hotel operations;</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Contribute to the continuous improvement of guest satisfaction;</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Ensure continuity of operations in the absence of management.</li> </ul> <h3>Skills and Qualifications</h3> <ul data-spread="false"> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Relevant experience in hotel Front Office operations and team supervision;</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Strong leadership skills, autonomy, and an excellent customer service mindset;</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Strong organizational and priority-management skills, with the ability to work effectively in a fast-paced environment;</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Knowledge of Marriott PMS and software systems is an asset;</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Experience working in a unionized environment is an asset;</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Diploma in Hotel Management or a related field is an asset;</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Bilingualism in French and English, both spoken and written.</li> </ul> <h3>Education</h3> <ul data-spread="false"> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Diploma in Hotel Management or a related field.</li> </ul> <h3>Required Experience</h3> <ul data-spread="false"> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">3 years of experience in the hospitality industry, including at least 2 years in a similar position.</li> </ul> <h3>Languages</h3> <ul data-spread="false"> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Bilingualism in French and English, both spoken and written, is required for this position, as we serve an international clientele.</li> </ul> Who we are: Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club across North America. To find out more about Tidan, visit https://www.tidan.com/fr/. Why join our team: In addition to competitive salaries, we offer employee benefits, such as group insurance consisting of life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 virtual access to healthcare professionals via the Employee Assistance Program. Personal days and vacations are scheduled according to the department and hotel you join. A bonus is also provided via our referral program, and much more. We believe in teamwork and are committed to creating a high-performance team, whether through training or solidifying team relationships. We admire our employees for taking on professional challenges, and we support them in their achievement. Take the plunge and join the Tidan team through our wide range of employment opportunities. Whether in the hotel or real estate industry, there's a place for you.

Assistant Front Office Manager

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Montréal Marriott Château Champlain

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