F&B Manager cover
Playground logo

F&B Manager

Job details

Full time

Montreal, QC, Canada

Company

Playground logo

Playground

4 jobs available

About Playground

Located in the Mohawk Territory of Kahnawake, just minutes from downtown Montreal, Playground isn't just a venue; it's a global benchmark. Since 2010, we’ve grown from a passionate startup into an international entertainment powerhouse. We don’t just offer jobs; we offer the chance to be part of an award-winning team that shapes the future of entertainment. When you join Playground, you join the reigning champions of the gaming industry. Our commitment to excellence has earned us global recognition, and our employees are the heartbeat behind these milestones: - 2024 Global Poker Awards (Las Vegas): Crowned Fans Choice: Best Poker Room in the World, solidifying our status as the absolute best in the business. - 2017 American Poker Award: Awarded Event of the Year for MILLIONS North America, proving our ability to execute massive, world-class entertainment logistics. - Legendary Partnerships: Home to iconic global brands like the World Poker Tour (WPT) and the World Series of Poker Circuit (WSOP-C).

Job description

<p class="text-node"><span style="color: rgb(0, 0, 0);"><strong>Position Overview:</strong></span><br><span style="color: rgb(0, 0, 0);">We are seeking an experienced, enthusiastic, and approachable <strong>Food and Beverage Manager</strong> to oversee the day-to-day operations. This role is essential to creating a welcoming dining environment, ensuring exceptional guest experiences, and leading a team of dedicated staff. The F&amp;B Manager will coach and motivate the team, uphold our service standards, and ensure smooth operations while promoting a fun and friendly atmosphere for all guests.</span></p><p class="text-node"><span style="color: rgb(0, 0, 0);"><strong>What we offer:</strong></span></p><ul class="list-node"><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Competitive compensation</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Discounts on food</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Opportunities for career advancement</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Free parking</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Free on-site gym access</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Company-wide events</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Playground Cares volunteer opportunities</span></p></li></ul><p class="text-node"><span style="color: rgb(0, 0, 0);"><strong>Responsibilities:</strong></span></p><ul class="list-node"><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Ensure that all direct reports adhere to the established workflows, procedures and processes</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Complete checkpoints on each shift, provide corrective measures when needed and report accurately</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Have a thorough knowledge of the Point of Sales and Beverage control systems. Perform related tasks such as cash outs, end-of-day procedures, troubleshooting, and service calls</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Remain current with the content of departmental resource centers for reporting departments, ensuring that you are able to direct, uphold and clearly communicate the content to team members</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Responsible for ensuring that sales objectives are met and providing continued coaching to staff in maximizing revenue per guest</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Ensure that the organization's initiatives, as communicated to you by the F&amp;B General Manager, are communicated clearly and effectively to all direct reports, whether through line-ups, training, information sessions or the like</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Provide feedback on staffing needs, manage the day-to-day staffing requirements and allocations in line with business needs and the department's budget</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Have a thorough understanding of our organization's General Policies, communicate them clearly to direct reports and ensure their adherence in day-to-day matters</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Maintain continuous guest interactions and provide feedback on guest experiences</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Manage guest complaints and concerns and ensure total guest satisfaction at all times</span></p></li></ul><p class="text-node"></p>

Requirements

<p class="text-node"><span style="color: rgb(0, 0, 0);"><strong>Qualifications:</strong></span></p><ul class="list-node"><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Minimum of 2 years of management experience within a full-service restaurant</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Demonstrated ability to drive revenue, without sacrificing the team and customer experiences</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Highly organized, responsible and reliable</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Ability to delegate, follow up and drive accountability</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Ability to work cohesively as part of a team and build relationships</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Confident in training</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Excellent understanding of customer service and the drive for satisfaction</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">Demonstrates a passion for the food and beverage industry and knowledge of current trends</span></p></li><li><p class="text-node"><span style="color: rgb(0, 0, 0);">High proficiency in the English and French languages with excellent communication skills, written and spoken</span></p></li></ul><p class="text-node"></p>

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