Front desk agent cover
SENS Høtel et le Château Versailles logo

Front desk agent

Job details

Part time

Hospitality

Montréal, QC, Canada

Company

SENS Høtel et le Château Versailles logo

SENS Høtel et le Château Versailles

3 jobs available

About SENS Høtel et le Château Versailles

Découvrez un hôtel dédié au bien-être de l'esprit, du corps et de l'âme. Un hôtel boutique intime et discret qui offre un service attentif et personnalisé, SENS Høtel a été créé pour les voyageurs d’affaires et de loisirs à la recherche d’une expérience liée à la beauté naturelle, l’énergie et les gens du centre-ville de Montréal.

Ici, vous trouverez une retraite urbaine invitante dans des chambres spacieuses et des espaces de réunion intimes avec une lumière naturelle abondante.

Job description

<p><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;"><img src="https://vidcruiter-paperclip-bucket-production-ca.s3.amazonaws.com/tinymce_assets/assets/000/023/618/original/mceclip0.jpg"></span></p> <p><span style="font-size: 14px; color: rgb(0, 0, 0); font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;"><strong>Workplace:</strong> 1808 Sherbrooke Street West, Montreal, Quebec H3H 1E5</span></p> <p><span style="font-size: 14px; color: rgb(0, 0, 0); font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;"><strong>Status</strong>: Part-time</span></p> <p><span style="font-size: 14px; color: rgb(0, 0, 0); font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;"><strong>Salary</strong>: 26.72$ per hour</span></p> <p><span style="font-size: 14px; color: rgb(0, 0, 0); font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Are you interested in working in an environment inspired by Japanese philosophy? Are you a minimalist by nature, organized and refined in character? The SENS Hotel is the perfect fit for you. Located on Sherbrooke Street, the largest street in the city, this hotel offers you the opportunity to develop as a professional in the hotel industry. In addition to working for the SENS Hotel, you will also work for the Château Versailles. Located across from the SENS Hotel, this hotel is part of Montreal's heritage, with its historic charm still present through French-style fireplaces and moldings. A position is waiting for you to excel in the hotel professional environment.</span></p> <p class="MsoNormal" style="margin-bottom: .0001pt;"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;"><strong style="mso-bidi-font-weight: normal;"><span style="mso-ansi-language: EN-CA;">Job Description:</span></strong></span></p> <ul> <li class="MsoNormal"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Take reservations</span></li> <li class="MsoNormal"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Coordinate arrivals and departures of clients</span></li> <li class="MsoNormal"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Promote hotel products and services</span></li> <li class="MsoNormal"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Collect payments for services rendered</span></li> <li class="MsoNormal"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Answer various questions about establishment services, tourist attractions, and different regional activities</span></li> <li class="MsoNormal"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Coordinate group arrivals and departures</span></li> <li class="MsoNormal"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Direct incoming calls</span></li> <li class="MsoNormal"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Handle customer complaints</span></li> <li class="MsoNormal"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Perform any other customer service-related task</span></li> </ul> <p class="MsoNormal" style="margin-bottom: .0001pt;"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;"> </span><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;"><strong style="mso-bidi-font-weight: normal;"><span style="mso-ansi-language: EN-CA;">Skills:</span></strong></span></p> <ul> <li class="MsoNormal"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Able to work in a team</span></li> <li class="MsoNormal"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Able to work under pressure</span></li> <li class="MsoNormal"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Availability to work on varying schedules</span></li> <li class="MsoNormal"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Resourceful</span></li> <li class="MsoNormal"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Knowledgeable about tourist attractions and the city in general</span></li> <li class="MsoNormal"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Able to demonstrate customer orientation</span></li> <li class="MsoNormal"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Able to identify customer needs</span></li> </ul> <p class="MsoNormal" style="margin-bottom: .0001pt;"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;"> </span><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;"><strong style="mso-bidi-font-weight: normal;"><span style="mso-ansi-language: EN-CA;">Required qualifications:</span></strong></span></p> <ul> <li class="MsoNormal"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">College degree in hospitality, an asset</span></li> <li class="MsoNormal"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">1 year of experience in a similar position</span></li> <li class="MsoNormal"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Advanced knowledge of hotel software applications such as Hotelo</span></li> <li class="MsoNormal"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Teamwork skills</span></li> </ul> <p class="MsoNormal" style="margin-bottom: .0001pt;"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;"><strong style="mso-bidi-font-weight: normal;"><span style="mso-ansi-language: EN-CA;"> </span></strong></span></p> <p class="MsoNormal" style="margin-bottom: .0001pt;"><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;"><strong style="mso-bidi-font-weight: normal;"><span style="mso-ansi-language: EN-CA;">Languages: </span></strong><span style="mso-ansi-language: EN-CA;">Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele.</span></span></p> <p class="MsoNormal" style="margin-bottom: .0001pt;"> </p> <p><span style="color: rgb(126, 140, 141);"><em><span style="font-size: 12px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;"><strong>Who we are:</strong></span></em></span></p> <p><span style="color: rgb(126, 140, 141);"><em><span style="font-size: 12px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Tidan is a hotel and real estate group in operation for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club in North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.</span></em></span></p> <p><span style="color: rgb(126, 140, 141);"><em><span style="font-size: 12px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;"><strong>Why join our team:</strong></span></em></span></p> <p><span style="color: rgb(126, 140, 141);"><em><span style="font-size: 12px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">In addition to competitive salaries, we offer social benefits such as group insurance including life insurance, disability insurance, medical and dental insurance, as well as vision care insurance. Our employees have 24/7 access to health professionals through the employee assistance program. You have personal days and vacation days scheduled according to the department and hotel you join. A bonus is also offered through our referral program and much more.</span></em></span></p> <p><span style="color: rgb(126, 140, 141);"><em><span style="font-size: 12px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">We believe in teamwork and are committed to creating a high-performing team, whether through training or team-building. We admire our employees who give themselves professional challenges and support them in their success. Take the plunge and join the Tidan team through our many job opportunities, whether in the hotel or real estate industry, there is a place for you.</span></em></span></p>

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