<img src="https://vidcruiter-paperclip-bucket-production-ca.s3.amazonaws.com/tinymce_assets/assets/000/023/618/original/mceclip0.jpg"> Work Location: 1808 Sherbrooke Street West, Montreal, Quebec H3H 1E5 Status: Full-time Salary: Starting at $60,000 per year Are you interested in working in an environment inspired by Japanese philosophy? Are you naturally minimalist, organized, and refined in your approach? Hotel SENS may be the perfect fit for you. Located on Sherbrooke Street, one of Montreal’s most iconic avenues, Hotel SENS offers you the opportunity to grow as a hospitality professional in a dynamic and inspiring environment. In addition to working at Hotel SENS, you will also support Château Versailles. Situated directly across from Hotel SENS, Château Versailles is part of Montreal’s heritage, preserving its historical charm through its fireplaces and classic French-style moldings. This role offers a unique opportunity to excel in a professional hotel environment. The Front Office Manager is responsible for overseeing the daily operations of the front desk while leading and supporting the team of front desk agents and bell staff to ensure exceptional guest service. Responsibilities: <ul data-spread="false"> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Oversee front desk operations, including check-ins, check-outs, guest special requests, and reservations.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Deliver exceptional customer service by welcoming guests, answering inquiries, and resolving issues professionally.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Train, mentor, and support front desk team members, ensuring compliance with service standards and hotel policies.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Manage work schedules, time-off requests, and shift replacements to ensure proper coverage at all times.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Coordinate with other departments to maintain effective communication and ensure efficient problem resolution.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Handle guest complaints proactively and reactively to ensure guest satisfaction.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Respond to guest comments and reviews across various online platforms in a professional, courteous, and brand-aligned manner.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Oversee room inventory balancing and reconciliation to maintain accurate availability and operational data.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Ensure compliance with check-in/check-out procedures, as well as security and confidentiality policies.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Perform administrative duties such as compiling reports, maintaining records, and managing billing.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Maintain a clean, organized, and welcoming front desk environment.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Perform any other related duties to ensure the quality of service within the department.</li> </ul> Qualifications and Required Skills: <ul data-spread="false"> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">College diploma in Hospitality Management is considered an asset.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Previous front desk experience, including at least four years in a supervisory role.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Experience in a unionized environment is a strong asset.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Experience managing and responding to online guest reviews is an asset.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Excellent communication and customer service skills.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Ability to work under pressure and manage delicate situations effectively.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Strong leadership skills with the ability to motivate, coach, and develop a team.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Excellent organizational skills and strong attention to detail.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Proficiency in hotel management systems and computer tools.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Knowledge of standard operating procedures in the hospitality industry.</li> </ul> Languages: Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele. Who we are: Tidan is a hotel and real estate group in operation for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club in North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/. Why join our team: In addition to competitive salaries, we offer social benefits such as group insurance including life insurance, disability insurance, medical and dental insurance, as well as vision care insurance. Our employees have 24/7 access to health professionals through the employee assistance program. You have personal days and vacation days scheduled according to the department and hotel you join. A bonus is also offered through our referral program and much more. Social life is at the heart of the company, especially after the pandemic. Each hotel has a social calendar. The Tidan human resources team is always there to listen to you and support you in your professional journey within the company. We believe in teamwork and are committed to creating a high-performing team, whether through training or team-building. We admire our employees who give themselves professional challenges and support them in their success. Take the plunge and join the Tidan team through our many job opportunities, whether in the hotel or real estate industry, there is a place for you.

Front desk manager

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SENS Høtel et le Château Versailles

About SENS Høtel et le Château Versailles

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