<p><span style="font-size: 11pt;"><strong><img src="https://vidcruiter-paperclip-bucket-production-ca.s3.amazonaws.com/tinymce_assets/assets/000/016/340/original/Strata.png" width="300" height="120"></strong></span></p>
<p><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><strong>Work place :</strong><span style="font-weight: 400;">1187 Princess Street, Kingston, Ontario, Canada, K7M3E1</span></span></p>
<p><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><strong style="mso-bidi-font-weight: normal;"><span style="line-height: 107%;">Status</span></strong><span style="line-height: 107%;">: Part-time</span></span></p>
<p><span style="font-weight: 400; font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; color: rgb(0, 0, 0);">Located very close to downtown Kingston, the Strata Hotel (formerly Thriftlodge Kingston) is the ideal place for your business and leisure stays. The hotel is just minutes from the best restaurants in town, trendy shops, as well as a whole host of entertainment venues for the whole family. For your next stay in Kingston, treat yourself to a room at Kingston's most comfortable and recognized hotel. The Strata Hotel, a 77 room hotel also hs commercial units for rent.</span></p>
<p><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><span style="font-weight: 400;"> </span>Reporting to the Director of Operations and the Front Desk Supervisor, the guest service Agent takes room reservations, greets clients upon arrival and during their stay, provides information about the establishment and its services as well as local attractions, and processes payments from clients.</span></p>
<p data-start="384" data-end="936"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><strong>Job Description:</strong></span><br data-start="400" data-end="403"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Respond to all inquiries via phone, email, and extranets.</span><br data-start="462" data-end="465"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Coordinate guest arrivals and departures.</span><br data-start="508" data-end="511"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Promote hotel products and services such as breakfast and the bar.</span><br data-start="579" data-end="582" data-is-only-node=""><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Upsell rooms and amenities.</span><br data-start="611" data-end="614"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Collect payments for services rendered via the PMS.</span><br data-start="667" data-end="670"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Answer various questions about hotel services, local attractions, and regional activities.</span><br data-start="762" data-end="765"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Coordinate group arrivals and departures in collaboration with the Sales Department.</span><br data-start="851" data-end="854"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Handle guest complaints.</span><br data-start="880" data-end="883"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Perform any other customer service-related tasks.</span></p>
<p data-start="938" data-end="1685"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><strong>Skills and Qualifications:</strong></span><br data-start="964" data-end="967"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Previous hotel and/or restaurant experience required, specifically at the front desk, bartending, serving, or breakfast preparation.</span><br data-start="1101" data-end="1104"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Strong oral and written communication skills in English</span><br data-start="1161" data-end="1164"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Ability to work in a team</span><br data-start="1191" data-end="1194" data-is-only-node=""><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Ability to work under pressure</span><br data-start="1226" data-end="1229"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Availability to work varying schedules (evenings and weekends) and pick up shifts</span><br data-start="1312" data-end="1315"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Knowledge of local attractions and the city in general</span><br data-start="1371" data-end="1374"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Customer-oriented mindset</span><br data-start="1401" data-end="1404"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Ability to identify customer needs</span><br data-start="1440" data-end="1443"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Smart Serve certification required</span><br data-start="1479" data-end="1482"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Food handler certification is an asset</span><br data-start="1522" data-end="1525"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Advanced knowledge of hotel software applications such as Opera/OPERA Cloud</span><br data-start="1602" data-end="1605"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• De-escalation and conflict resolution skills</span><br data-start="1651" data-end="1654"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Multilingualism is an asset</span></p>
<p><span style="font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; color: rgb(0, 0, 0);"><strong>Language</strong></span></p>
<ul>
<li style="font-weight: 400; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);" aria-level="1"><span style="font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-weight: 400;">English Spoken - High - </span><em><span style="font-weight: 400;">Essential</span></em></span></li>
<li style="font-weight: 400; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);" aria-level="1"><span style="font-size: 14px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; color: rgb(0, 0, 0);">English Written - High - <em>Essential</em></span></li>
</ul>
