Member Services Assistant cover
Groupe TIDAN logo

Member Services Assistant

Job details

Full time

Other

Île des Sœurs, Montréal, QC, Canada

Company

Groupe TIDAN logo

Groupe TIDAN

3 jobs available

About Groupe TIDAN

Founded in Montreal in 1970, Tidan Group is a key player in the real estate and hospitality sectors, with a strong presence in Eastern Canada and the Southern United States. Over the decades, Tidan has developed more than 40 rental, commercial, and residential properties, as well as a dozen renowned hotels and one of the largest tennis clubs in North America. The group continues to create unique environments that combine comfort, innovation, and high-quality service.

Among Tidan’s most iconic achievements are the transformation of the prestigious Mount Stephen Club into a luxury hotel, and the complete renovation of the Montréal Marriott Château Champlain, now acclaimed for its contemporary design and renewed sense of hospitality.

Job description

<p><strong><img src="https://vidcruiter-paperclip-bucket-production-ca.s3.amazonaws.com/tinymce_assets/assets/000/017/704/original/Tennis.png" alt="" width="275" height="110"></strong></p> <p><span style="font-size: 14px;"><strong>Workplace:</strong> Île des Sœurs Tennis Club (300 Golf Road, Verdun, QC, H3E 1A8)</span></p> <p><span style="font-size: 14px;"><strong>Status</strong>: Full-time</span></p> <p><span style="font-size: 14px;"><strong>Salary</strong>: Between $50,000 and $65,000</span></p> <p><span style="font-size: 14px;">Established in 1971, this outstanding sports complex offers its members 20 tennis courts and a sports center of over 10,000 square feet, located just minutes from downtown Montreal and the South Shore. You will find a team of passionate professionals entirely dedicated to its members.</span></p> <p><span style="font-size: 14px;"><strong>Job Description:</strong></span></p> <ul> <li style="font-size: 14px;"><span style="font-size: 14px;">Support the Member Services Director</span></li> <li style="font-size: 14px;"><span style="font-size: 14px;">Manage reception staff schedules and participate in staff training</span></li> <li style="font-size: 14px;"><span style="font-size: 14px;">Understand the receptionist position to provide support and replace staff when needed</span></li> <li style="font-size: 14px;"><span style="font-size: 14px;"> Manage and follow up on various programs or activities organized by the Club, in collaboration with the program coordinator</span></li> <li style="font-size: 14px;"><span style="font-size: 14px;">Perform daily follow-up of customer accounts</span></li> <li style="font-size: 14px;"><span style="font-size: 14px;">Interact with clients by phone, email, or in person</span></li> <li style="font-size: 14px;"><span style="font-size: 14px;"> Other tasks may be added as needed</span></li> </ul> <p><span style="font-size: 14px;"><strong>Candidate Profile:</strong></span></p> <p><span style="font-size: 14px;">The ideal candidate must be organized, detail-oriented (meticulous), and able to multitask. They must possess excellent communication skills and a positive, friendly attitude. Self-reliant, they are comfortable in a sports environment. Above all, they are a team player.</span></p> <p><span style="font-size: 14px;">Flexibility in work schedules is required, exceptionally, and depending on Club traffic, such as the possibility of working one weekend day in replacement of a weekday, if needed and at management's request.</span></p> <p><span style="font-size: 14px;"><strong>Required Skills and Qualifications:</strong></span></p> <ul> <li style="font-size: 14px;"><span style="font-size: 14px;">Ease and speed of learning (software, Club policies, etc.)</span></li> <li style="font-size: 14px;"><span style="font-size: 14px;">Very comfortable with Microsoft Office suite</span></li> </ul> <p><span style="font-size: 14px;"><strong>Languages:</strong> Excellent command of French and English, both oral and written</span></p> <p> </p> <p><span style="color: rgb(126, 140, 141); font-size: 12px;"><em>About Us:</em></span></p> <p><span style="color: rgb(126, 140, 141); font-size: 12px;"><em>Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.</em></span></p> <p><span style="color: rgb(126, 140, 141); font-size: 12px;"><em>Why Join Our Team:</em></span></p> <p><span style="color: rgb(126, 140, 141); font-size: 12px;"><em>In addition to competitive salaries, we offer benefits such as group insurance, which includes life insurance, disability insurance, and medical and dental insurance, as well as vision care. Our employees have 24/7 virtual access to health professionals through the employee assistance program. You have personal days and vacations that are planned according to the department and hotel you join. A bonus is also provided through our referral program and much more.</em></span></p> <p><span style="color: rgb(126, 140, 141); font-size: 12px;"><em>Social life is at the heart of the company, especially after the pandemic, with each hotel having a social calendar. The Tidan HR team is always there to listen and support you in your journey within the company.</em></span></p> <p><span style="color: rgb(126, 140, 141); font-size: 12px;"><em>We believe in teamwork and are committed to creating a high-performing team, whether through training or strengthening team relationships. We admire our employees who set professional challenges for themselves and support them in their achievement. Take the step and join the Tidan team through our multiple job opportunities, whether in the hotel or real estate field, there is a place for you.</em></span></p> <p> </p>

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