Reception AgentReception Agent

<p class="text-node"><strong>JOB OVERVIEW</strong></p><p class="text-node">The reception agent is responsible for providing outstanding service to our guests by handling check-ins and check-outs and offering information about the hotel and the city. The reception agent is expected to listen and resolve issues while maintaining a high level of professionalism with our guests.</p><p class="text-node"><strong>KEY RESPONSIBILITIES</strong></p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide excellent service to our guests by warmly welcoming them, anticipating their needs, and genuinely thanking them;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Warmly execute guest check-ins and check-outs, reservations, modifications, or cancellations;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Secure the payment method; verify and adjust billing;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Count the cash at the beginning and end of the shift and secure it at all times;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Complete cash and closing reports in the computer system;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Process all types of payments, adjustment vouchers, deposits, correction vouchers, and miscellaneous charges; provide change to guests upon request;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Activate and file room keys;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Generate and review daily reports and logs;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle all guest requests and relay messages;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide guests with explanations and information regarding room features and supplies, hotel amenities, services, and hours of operation;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Offer information about the city and be able to suggest activities of interest;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that all outstanding requests or issues from the previous day are prioritized and resolved;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicate in a clear, professional, and courteous manner;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Answer the phone using appropriate etiquette;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop and maintain positive working relationships with others; support your team in achieving common goals;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Inform management of any theft reported by a guest;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Follow all company policies and procedures;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain confidentiality of private and confidential information;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Protect company assets;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Report accidents, injuries, and any hazardous working conditions to the on-duty supervisor;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Print contingency lists to have a record of all guests in case of emergency;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reflect a clean and professional appearance; wear the uniform according to company standards;</p><p class="text-node"></p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform any other related duties as requested.</p><p class="text-node"></p><p class="text-node"><strong>EDUCATION AND EXPERIENCE</strong></p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp; Vocational or college training in hospitality, tourism, or a related field;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp; Experience in a customer service position for at least one (1) year;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp; Experience as a hotel receptionist is an asset;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of reception software is an asset.</p><p class="text-node"><strong>SKILLS, ABILITIES, AND ATTRIBUTES</strong></p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp; Communicate effectively in writing and verbally, in English and French;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp; Maintain a high level of professionalism at all times;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp; Possess organizational skills and attention to detail;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp; Have excellent interpersonal skills and strong customer service abilities;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp; Demonstrate a positive attitude and the ability to listen empathetically to guests' needs or complaints;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp; Capable of making decisions and solving problems independently;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp; Flexibility with scheduling: weekends, mornings, evenings, holidays, and nights; night shifts to cover the night auditor may be required. Additional training will be provided for this purpose;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp; Able to stand for most of the time;</p><p class="text-node">·&nbsp;&nbsp;&nbsp;&nbsp; Move, lift, carry, push, pull, and place objects weighing less than 15 pounds without assistance.</p><p class="text-node"></p><p class="text-node">* Our organization is an equal opportunity employer committed to recruiting a diverse workforce and maintaining an inclusive culture. The masculine form is used solely for ease of reading. We do not discriminate based on gender, ethnicity, religion, sexual orientation, age, disability, or any other protected characteristic under provincial or federal laws.</p>