Reservation and Front Desk Agent cover
Hôtel Mont Gabriel logo

Reservation and Front Desk Agent

Job details

Full time

Hospitality

Sainte-Adèle, QC, Canada

Company

Hôtel Mont Gabriel logo

Hôtel Mont Gabriel

12 jobs available

About Hôtel Mont Gabriel

Le célèbre Hôtel Mont Gabriel, qui fait désormais partie de la bannière Tribute Portfolio, l'une des 31 marques hôtelières de Marriott Bonvoy, est l'un des premiers centres de villégiature des Laurentides qui prône l'art de vivre. C’est ce qui a su, au fil des ans, transformer les installations en un espace emblématique où il fait bon séjourner. Il s’agit d’ailleurs du seul hôtel des Laurentides à être situé au sommet d'une montagne. En plus d’offrir une vue imprenable sur la vallée, il propose une véritable expérience ski-in ski-out ainsi qu'un terrain de golf, un terrain de tennis, de la natation et même un spa de détente. Qu'il s'agisse d'un séjour d'affaires ou d'agrément, l'atmosphère est celle d'un grand chalet familial promettant cette impression de « chez soi » tout en prenant part à l’histoire des lieux. En faisant peau neuve, cet endroit lumineux tend à devenir un lieu magique qui incarne l'âme, l'authenticité et l’histoire riche des lieux, reliant l’humain à la nature.

Job description

<p><img src="https://vidcruiter-paperclip-bucket-production-ca.s3.amazonaws.com/tinymce_assets/assets/000/039/972/original/mceclip0.jpg"></p> <div class="flex flex-col text-sm"> <article class="text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&:has([data-writing-block])>*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" tabindex="-1" data-turn-id="request-WEB:fb07f875-824b-449e-a93a-a2b67039674e-2" data-testid="conversation-turn-6" data-scroll-anchor="true" data-turn="assistant"> <div class="text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)"> <div class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn" tabindex="-1"> <div class="flex max-w-full flex-col gap-4 grow"> <div class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&]:mt-1" dir="auto" data-message-author-role="assistant" data-message-id="3d808ebf-2480-46a2-92ab-ce651fe60e4f" data-message-model-slug="gpt-5-3"> <div class="flex w-full flex-col gap-1 empty:hidden"> <div class="markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling"> <p data-start="0" data-end="120"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><strong>Work Location:</strong> 1699 Chemin du Mont-Gabriel, Sainte-Adèle, QC, Canada J8B 1A5</span><br data-start="76" data-end="79"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><strong>Status: </strong>Full-time</span><br data-start="96" data-end="99"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><strong>Salary:</strong> $20.05/hour</span></p> <p data-start="122" data-end="163"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><strong>Join a place where history meets nature</strong></span></p> <p data-start="165" data-end="367"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Perched at the top of Mont Gabriel in Sainte-Adèle, our hotel is a unique destination where employees create unforgettable experiences for our guests while working in a warm and inspiring environment.</span></p> <p data-start="369" data-end="509"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Mont Gabriel is part of the Tidan Hospitality Group, headquartered in Montreal, and operates under the Tribute Portfolio (Marriott) brand.</span></p> <p data-start="511" data-end="1001"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Reporting to the Front Desk Manager, the Reservations and Front Desk Agent is responsible for handling reservations by phone and online, welcoming guests, informing them about the services offered within the property, ensuring the accuracy of accounting transactions in the computer system, and processing required payments. The agent also informs guests about the various attractions in the region. The employee may also be asked to train colleagues and participate in training sessions.</span></p> <p data-start="1003" data-end="1026"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><strong>Your Responsibilities</strong></span></p> <p data-start="1028" data-end="1780"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Plan reservations in advance via email and/or telephone</span><br data-start="1085" data-end="1088"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Manage room availability in real time using reservation software and adjust rates accordingly</span><br data-start="1183" data-end="1186"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Handle individual and group reservation activities</span><br data-start="1238" data-end="1241"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Process guest check-ins and check-outs while following the hotel’s administrative procedures</span><br data-start="1335" data-end="1338"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Inform guests about the services offered at our property as well as cultural, gastronomic, and other activities available in the city or region</span><br data-start="1483" data-end="1486"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Take direct reservations and verify reservations from different booking platforms</span><br data-start="1569" data-end="1572"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Follow the hotel’s standards, policies, and procedures</span><br data-start="1628" data-end="1631"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Coordinate room availability with the housekeeping department</span><br data-start="1694" data-end="1697"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Manage a front desk cash float</span><br data-start="1729" data-end="1732"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Perform any other related duties as required</span></p> <p data-start="1782" data-end="1797"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><strong>What We Offer</strong></span></p> <p data-start="1799" data-end="2249"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• A unique work environment: ski-in/ski-out, golf, spa, and panoramic views</span><br data-start="1874" data-end="1877"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• A friendly and family-like atmosphere where every employee is part of the story</span><br data-start="1958" data-end="1961"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Employee activities and perks: wellness days and seasonal activities</span><br data-start="2031" data-end="2034"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Benefits: on-site meals, group insurance, retirement plan, and discounted rates at Tidan and Marriott hotels</span><br data-start="2144" data-end="2147"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Opportunities for professional development and career growth within Tidan and the Marriott network</span></p> <p data-start="2251" data-end="2265"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><strong>Your Profile</strong></span></p> <p data-start="2267" data-end="2756"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Diploma in hotel front desk operations or at least one year of hotel front desk experience</span><br data-start="2359" data-end="2362"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Strong computer skills</span><br data-start="2386" data-end="2389"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Excellent command of French and English</span><br data-start="2430" data-end="2433"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Strong communication skills and a talent for customer service</span><br data-start="2496" data-end="2499"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Professional appearance</span><br data-start="2524" data-end="2527"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Demonstrates patience, attention to detail, interpersonal skills, and discretion</span><br data-start="2609" data-end="2612"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Ability to multitask while maintaining excellent customer service</span><br data-start="2679" data-end="2682"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Flexible schedule – availability during the day, evening, and weekends</span></p> <p data-start="2758" data-end="2769"><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);"><strong>Languages</strong></span></p> <p data-start="2771" data-end="2896" data-is-last-node="" data-is-only-node=""><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">• Bilingualism (spoken and written French and English) is required for this position, as we serve an international clientele.</span></p> </div> </div> </div> </div> <div class="z-0 flex min-h-[46px] justify-start"> </div> </div> </div> </article> </div> <div class="pointer-events-none h-px w-px absolute bottom-0" aria-hidden="true" data-edge="true"> </div> <p class="MsoNormal" style="margin-bottom: .0001pt;"> </p> <p><span style="font-size: 12px;"><em><span style="color: rgb(149, 165, 166); font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;"><strong>Who are we</strong></span></em></span></p> <p><span style="font-size: 12px;"><em><span style="color: rgb(149, 165, 166); font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en /.</span></em></span></p> <p><span style="font-size: 12px;"><em><span style="color: rgb(149, 165, 166); font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">We believe in teamwork and are committed to creating a high performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.</span></em></span></p>

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