<img src="https://vidcruiter-paperclip-bucket-production-ca.s3.amazonaws.com/tinymce_assets/assets/000/016/344/original/NOuvel_Hotel.png" alt="" width="300" height="120"> Workplace : 1740 boulevard René-Lévesque Ouest, Montréal, Quebec, Canada, H3H1R3 Status: Full Time Located in downtown Montreal, Le Nouvel Hotel gives you quick access to all means of transportation. You want to be surrounded by passionate professionals, this 4-star hotel is ready to receive you. In addition, the location of the hotel gives you a variety of choices for restaurants and cafes for lunch hours or for the 5 to 7 after work. Reporting to the General Manager, you will lead and oversee all Front Office operations, including Front Desk Agents, Telephone Operators, Concierges, and Night Auditors. You will be responsible for managing the Front Office team and working closely with team members to ensure the successful execution of all Front Office operations, including guest check-in and check-out procedures. You will also contribute to maintaining a safe and secure environment for all guests and associates. You will continuously strive to enhance both guest and employee satisfaction while maximizing the department’s overall financial performance. Job Description: <ul> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Uses interpersonal and communication skills to lead, influence, and encourage others;</li> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Encourages and reinforces mutual trust, respect, and cooperation among team members.</li> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Achieves and exceeds objectives</li> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Manages daily operations, ensures quality, standards, and meets daily customer expectations.</li> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Develops specific goals and plans to prioritize, organize, and accomplish work.</li> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Keeps the reception team focused on the sensitive components of operations.</li> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Understands the importance of front-office operations and its impact on accommodation in general.</li> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Addresses customer complaints and ensures all customer issues are resolved.</li> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Ensures compliance with all policies, standards, and procedures of the department.</li> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Coordinates activities with other hotel departments to facilitate communication.</li> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Improves service by communicating and helping the team understand customer needs, providing advice, feedback, and individual coaching as necessary.</li> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Analyzes customer feedback and satisfaction results to identify areas for improvement.</li> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Responds to customer problems and complaints and manages them.</li> </ul> Skills: <ul> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Strong customer service and interpersonal skills</li> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Leadership and decision-making ability</li> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Prioritization skills and ability to handle multiple tasks at once</li> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Stress tolerance and strong adaptability in a constantly changing environment</li> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Teamwork skills, autonomy, versatility, and initiative.</li> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Ability to learn and quickly understand different PMS and software such as OPERA.</li> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Good knowledge of the union environment.</li> <li class="MsoNormal" style="color: rgb(0, 0, 0); font-size: 11pt; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serifImpact;">Ability to learn fast. </li> </ul> Languages: Bilingualism (French and English) both orally and in writing is required in this position, as we serve an international clientele. Who are we Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en /. We believe in teamwork and are committed to creating a high performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you. Reporting to the General Manager, you will lead and supervise all operations of the front office service, including receptionists, telephone operators, concierge staff, and night auditors. Your areas of responsibility will include the reception personnel. You will direct and work with your team to successfully execute all front-office operations, including guest check-in and check-out procedures. You will work to establish a safe and secure environment for all guests and associates. You strive to continually improve guest and employee satisfaction and maximize the department’s financial performance.

Front office manager

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Le Nouvel Hôtel Montréal

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