Waiter.tresse

Work place : 1050 Rue De La Gauchetière O, Montréal, QC H3B 4C9

Status: Occasional

Salary: 20.14$ per hour

Acquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the metro, accessible by an underground route, adjacent to the Bell Centre and also by 1000 de la Gauchetière. This iconic and emblematic hotel in Montreal was completely renovated in 2021, with 36 floors, 614 rooms, 13 suites, 25 meeting rooms and can accommodate up to 1000 customers. If you are looking for a stylish and modern work environment, join the inspiring team of one of the largest hotels in downtown Montreal.

Reporting to the food and beverage supervisor, the waiter.resse is responsible to provide quality service by welcoming customers, offering menus and drinks, taking orders, offering courteous and efficient service, managing payments, and maintaining a clean and organized work environment. 

Main responsibilities :

• Setting up morning, noon, and evening services and being ready to warmly welcome customers to their table as soon as they are seated by the hostess.
• Providing service to customers and processing payments.
• Having perfect knowledge of the menus offered in the restaurant and bar, as well as the wine and cocktail list.
• Knowing the table numbers for the restaurant, bar, and M Club, as well as the different services offered by the hotel.
• Maintaining a constantly clean work environment (both front and back) and taking care of the places and equipment necessary for the service.
• Preparing tables and filling consoles for the next shift.
• Closing bills and making deposits after the end of the shift.

Required skills:

• Have interpersonal skills;
• Possess an innate sense of customer service;
• Provide superior quality service in accordance with our standards;
• Have a perfect knowledge of the menu;
• Possess an in-depth knowledge of the wine list, classic cocktails;
• Adopt exemplary professional attitudes and behaviors, such as great autonomy, excellent stress management, organizational skills, and the ability to work in a team;
• Have in-depth knowledge of sommelier and a good knowledge of mixology;
• Respect the hygiene and safety procedures related to catering;
• Knowledge of billing software such as Micros is an asset.

Education: High school diploma (DES).

Languages: Bilingualism (French and English) is required for this position as we serve an international clientele.

Who are we:

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.

Why join our team:

Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more.

Social life is at the heart of the company, especially after the pandemic, each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you on your journey through the company.

We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.

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