Assistant General Manager

Job description

Employer: 1166476 Ontario Ltd o/a Trattoria Nervosa

Position: Assistant General Manager

Terms of Employment: Full-time / Permanent

Location: Yorkville, Ontario

Employment Address: 75 Yorkville Avenue, Yorkville, Ontario M5R 1B8

Hours of Work: 44 hours/week

Language: English

Benefits:

·       Eligible for discretionary bonuses and/or salary increases in accordance with company policy.

·       Eligible for Dental insurance, Extended Medical Insurance, Health Spending Account, Free meals while working, Employee discounts in all our GUSTO 54 restaurants.

Salary: $70,000 CAD per annum

Contact: Please send resumes to [christian@eatnervosa.com] and include “Assistant General Manager” in the email subject line.

 

Who We Are

 

Café Nervosa opened its doors at the corner of Yorkville and Bellair in 1996. Later renamed Trattoria Nervosa, this little yellow house continues to thrive as a neighborhood meeting place, attracting both familiar and new faces every day. Our team at Trattoria Nervosa puts as much care and consideration into our food and drink as we do into creating memorable experiences for our customers. Our customers are our extended family. And like family, we invite our guests to sit at our table and enjoy home-cooked Southern Italian food prepared with pride and love

 

Duties:

Hiring and Retaining Top Talent

·       Create new leaders in the industry through mentorship and coach programs

·       Conduct in-house orientations & onboarding

·       Fostering an environment of reward & recognition

Training & Development

·       Hold regular training meetings to consistently develop knowledge and skills of team members

·       Schedule 1 on 1’s with Team Members, both hourly & leadership

·       Manage & Update in house testing

·       Ongoing development of Gusto Certified Coaches

·       Ownership of Pre-shift meetings

Controlling Profit & Loss alongside GM

·       Maintaining optimal labour percentages; oversee FOH scheduling, avoiding overtime

·       Oversee Inventory Reports and address any variance

·       Assist GM on achieving target COGS

Curate an Awesome Guest Experience

·       Create and monitor systems to ensure consistency in product and service

·       Curating an enjoyable experience for guests and resolving any complains that may arise

·       Touch tables and build rapport with Guests alongside floor managers

·       Maintain pristine dining area

·       Oversee Guest Recoveries

Manage Daily Operations

·       Creating staff work schedules

·       Build Sales and Guest Loyalty

·       Manage POS and system updates alongside GM

·       Oversee Equipment Maintenance

·       Following and enforcing all restaurant policies and procedures

Maintain Safe Workplace

·       Lead monthly Health + Safety meetings in compliance with Health & Safety Act and ensuring regulations are being followed

·       Ensures Safe Food Handling in being enforced

·       Ensures all service team members are Smart Serve Certified

·       Manages in compliance with harassment, workplace violence, and inclusivity policies

Requirements

Requirements:

 

·       Completion of a college program related to hospitality

·       1+ years of restaurant management experience is required

·       Intermediate knowledge of Italian Wine

·       Proficient in full-service restaurant functions

·       Ability to work evenings, weekends and holidays

·       Experience working in Italian cuisine

·       Strong Leadership and Communication skills

·       Strategic and Innovative Thinker

·       Valid First Aid Certificated is required

·       Valid Smart Serve Certificate is required

·       Passionate, Positive, and Approachable

·       Italian language skills preferred

 

What We Offer

·       As we view all of our team members are an extension of the Gusto 54 famiglia, we are excited to offer a competitive compensation package including:

·       A comprehensive health insurance and wellness benefits program, powered by League

·       24-7 access to a health concierge and discounted memberships to wellness-driven products

·       Discounted dining privileges at all of our restaurants

·       Consistent schedule and safe, positive work environment

·       Access to regular training and development programming

 

Gusto 54 is an equal-opportunity employer and encourages a diverse working environment. We

prohibit discrimination based on legally protected classes in accordance with applicable federal,

provincial and local laws including ethnic origin, religion/belief, disability, age, sexual

orientation and gender identity/gender expression. If you are contacted for an interview and

require accommodation during the interviewing process, please let us know.

Kindly note, candidates selected for further consideration will be contacted.

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